Shipping policy

MY ORDER SAYS DELIVERED BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?

After your order leaves our facility, it's fully in the hands of the shipping carrier (USPS, UPS, FEDEX, OR AMAZON, ETC.). We don't get to choose which one delivers your package - The system automatically assigns whichever carrier can get it to you fastest! 

We totally understand how frustrating it is when tracking say "DELIVERED" but you can't find your package anywhere. Sometimes it's a case of early scanning, a delivery to a neighbor, or a package being tucked somewhere unexpected. (Maybe one day we'll have out own WE THE BLESSED Postal Service - Until then, we're stuck with the same mystery updates as you!)

If this happens: 

  1. Double-check your address and look around your property (MAILBOX, PORCH, ETC.) 
  2. Ask neighbors or roommates if they might've picked it up. 
  3. Contact your local post office or the carrier directly with your tracking number for more details. 

We'll help you as best as we can, but please know we can't refund or replace packages that are marked "DELIVERED". Carriers unfortunately don't reimburse us for these situations, and we have no way to file claims for packages marked "DELIVERED" or "RETURN TO SENDER". 

SHIPPING ADDRESS ISSUES / LOST OR RETURNED PACKAGES

WE THE BLESSED WILL NOT BE HELD RESPONSIBLE FOR ANY SHIPPING DISCREPANCIES WHICH INCLUDES LOST, MISPLACED, OR INCORRECTLY DELIVERED SHIPMENTS.

WE WANT EVERY ORDET TO FIND ITS WAY HOME SAFELY - BUT ONCE IT'S HANDED TO THE CARRIER, IT'S OUT OF OUR HANDS (LITERALLY!). HERE'S WHAT YOU NEED TO KNOW:

  • Customer Responsibility: Please double-check your shipping address before placing your order. Once it's been packaged, we can't make edits or reroute it. 
  • If your package gets stuck "IN TRANSIT": Sometimes tracking freezes for a while. If it's been 15 DAYS WITH NO UPDATES, we can file a claim with the shipping carrier. Claims cannot be filed for orders that show as "DELIVERED" or "RETURNED".
  • If your package is marked "RETURN TO SENDER": We'll wait for it to make it back to our warehouse. Once it arrives, you can choose either a refund for the merchandise (SHIPPING FEES ARE NON-REFUNDABLE) or a reshipment - In which case we'll send you an invoice for a new shipping label. 
  • If your package is lost or damaged in transit: 
    • We'll still file a claim for you, but carriers only reimburse the merchandise value (NOT SHIPPING). Once we're reimbursed, we can reship your items, but you'll need to cover the new shipping label.

IMPORTANT NOTE: 

SHIPPING FEES ARE NON-REFUNDABLE ONCE AN ORDER HAS BEEN SHIPPED, EVEN IF A PACKAGE IS LOST, DELAYED, OR RETURNED DUE TO CARRIER OR ADDRESS ISSUES. WE WISH WE COULD CONTROL WHAT HAPPEND IN TRANSIT, BUT THOSE DECISIONS ARE MADE ENTIRELU BY THE CARRIERS.

We promise we'll always do our best to help you get you order!

I RECIEVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at hello@wetheblessed.com to notify us of the mix-up.

 Please include your order number, name and emailed used on the order. Make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: Showing the defect, the size, or wrong item. 

Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from WE THE BLESSED!

WHEN WILL MY ORDER BE SHIPPED?

Orders are shipped within 8-10 business days. (OCCASIONALLY VARIES ON HOLIDAYS)

Orders containing 'PRE-ORDER' items will go out 2-4 weeks from the order date, sooner if we can!

Orders placed on the weekend and holidays are processed on the next business day.

WHY IS MY ORDER STILL IN "PRE-SHIPMENT"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.